At Trizone 3D Labs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
Name
Phone number
Email address
Delivery address
Order details
Payment-related information
Images or reference photos provided for custom orders
Any other information you voluntarily provide to us
2. How We Use Your Information
We use your information only when necessary to provide our services, including:
Processing and fulfilling your orders
Creating customised 3D-printed products
Arranging delivery through courier services
Communicating with you about your order
Responding to your questions and requests
Handling replacement, refund, or support requests
Improving our products and services
3. Custom Images & Photos
For personalised or custom 3D-printed products, you may provide photographs or other reference images.
These images are used to understand and create your requested product. We do not sell or share your personal photos with third parties for marketing purposes.
If we would like to feature a customer's order, image, review, or finished product on our website or social media, we may request permission where appropriate.
4. Payment Information
Payments may be processed through third-party payment providers or banking services.
We do not intentionally store your complete card, UPI, banking, or other sensitive payment credentials on our website. Payment information is handled according to the security and privacy practices of the relevant payment provider.
5. Sharing of Information
We may share necessary information with trusted service providers only when required to complete your order, such as:
Courier and delivery partners
Payment service providers
Website or technology service providers
We do not sell or rent your personal information to third parties.
6. Cookies & Website Data
Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better browsing experience.
Some third-party services used on the website may also collect information according to their own privacy policies.
7. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain customer information only for as long as reasonably necessary for order processing, customer support, business records, legal requirements, or other legitimate business purposes.
Custom reference images may be retained when necessary for order-related purposes and future communication regarding the same order.
9. Third-Party Links
Our website may contain links to third-party websites, payment services, courier services, or social media platforms.
We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies.
10. Your Privacy Rights
You may contact us if you want to:
Ask what personal information we have about you
Request correction of incorrect information
Ask about the use of your information
Request deletion of information where applicable
Some information may need to be retained where required for legal, accounting, transaction, or business purposes.
11. Children's Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for independent use of our services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.
Any updated version will be published on this page.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Trizone 3D Labs
WhatsApp: +91 94889 88896
Email: trizone3dlabs@gmail.com
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.