Refund & Return Policy

We want you to be completely satisfied with your purchase

Refund & Return Policy

Returns & Refunds

Since our products are 3D printed and made specifically for each order, we do not offer refunds or returns for change of mind, size preference, colour preference, or personal reasons.

Refunds or replacements are considered only in the following cases:

*You received a wrong product.
*The product is damaged or broken during shipping.
*The product has a manufacturing/printing defect.

Unboxing Video Required

For products that arrive damaged or broken during shipping, an unboxing video is mandatory to process a replacement or refund.

The video must:

*Be recorded continuously from the time the package is unopened.
*Clearly show the shipping package and its condition.
*Show the product while it is being removed from the package.
*Clearly show the damage or issue.

Without a proper unboxing video, we may not be able to approve a damage-related replacement or refund.

Wrong or Defective Product

If you receive a wrong product or a product with a genuine manufacturing defect, please contact us as soon as possible with your order details and clear photos/videos.

After verification, we will arrange a replacement where applicable. If replacement is not possible, a refund may be provided.

Non-Returnable Items

*The following are not eligible for return or refund:
*Custom-made or personalised products
*Products made according to customer requirements
*Orders with changes requested by the customer after confirmation
*Products with minor variations caused by the 3D printing process
*Products damaged after delivery due to customer handling
*Returns due to change of mind or personal preference

How to Request a Replacement

Please contact us through WhatsApp or email with your order number, issue details, and required photos/videos.

WhatsApp: +91 94889 88896

Email: trizone3dlabs@gmail.com

We will review the issue and guide you through the replacement process.

Important

Please record a complete unboxing video for every order. This helps us verify any damage that may have occurred during shipping and allows us to process eligible replacement or refund requests.